Patient Centered Medical Home
What is a Medical Home?
A Patient Centered Medical Home is how health care is delivered to patients. The medical home team at Carolina Pediatrics manages care and services for you- acting as the "hub of your health care". Examples of this include managing referrals to other providers, radiology and diagnostic tests. PCMH puts the patient, at the center of the health care system and provides primary care that is Accessible, Continuous, Evidence Based, Comprehensive, Family-Centered, Coordinated and Compassionate.
Provision of an Advanced Care Team: Your care team at Carolina Pediatrics has been developed to ensure that as your Primary Care Provider the treatment sought inside and outside of the practice is coordinated, including but not limited to timely referrals to specialists and/or diagnostic facilities., to provide communication with you and with the outside provider by following up to ensure communication from the provider post visit/diagnostic. Other team members are in place to ensure that the needed documentation within the medical home chart is maintained. This is done both electronically and through manual input into your electronic medical record so you have a single source for your child's most current medical information. Additionally, the team provides a clinical liaison (Triage Nurse) to dispense advice and direct care 24 hours a day, 7 days a week, 365 days a year, and to provide access to the Physician on call when needed.
- Your current team:
- Referral Care Coordinator - Ladonna, MA Wilmington office; Lauren W, MA Hampstead office
- Documentation Care Coordinator - Rene', MA
- Diagnostic Test Care Coordinator - Tacey, RN and Lauren W, MA
- Triage Nurse(s) - Joanne RN, Tacey RN, Jenna RN, Erin RN, Denise LPN
Medical Home Responsibilities
Our Responsibilities to You:
- To listen to your questions and concerns and to explain disease, treatment, and results in an easy to understand way.
- To coordinate your overall care across the complex healthcare system, sending you to a trusted specialist if necessary and following up on the healthcare services you receive
- To provide you with same day appointments whenever possible.
- To provide instructions on how to access the care you need when the office is not open and to be available to you after-hours.
- To provide clear instructions about your treatment goals and future plans for every visit.
- To provide access to our practice before, during and after business hours by giving you access to a patient portal which provides you access to your child's medical records and a message center for non-urgent questions.
- Additionally, by offering after hours phone support (7 days a week / 24 hours a day)
Your Responsibilities to your Medical Home:
- To ask questions and be active in your care.
- To provide your health history, and other important information, including any changes in your health.
- To call our office first with your health concerns unless it is an emergency.
- To inform us whenever you utilize any other health system such as an urgent care, the emergency room or a self referral to a specialist.
- To have a clear understanding about your treatment goals and future health goals.
Opportunity to Provide Feedback to us (Patient Survey):
After each and every visit to our office, a patient survey will be delivered to your email. Our goal is to gather feedback from you, our patient, on how we can continue to improve on the patient experience whether it be for a sick or well visit. This feedback is reviewed with all staff and decisions made using the information provided. Please help us be the best medical home we can be by responding to the survey.
