Why am I getting a bill for services that were provided so long ago?
Once we have received a response from your insurance, if we confirm that there is patient liability, we will bill the patient. Also, insurance carriers sometimes require additional information which delays the processing of the claim.
Why wasn't my insurance carrier billed?
If the information in our billing system is inaccurate at the time of service we will be unable to bill your insurance carrier. Please provide us with your correct health insurance information when you register with the office.
Did my insurance carrier pay for the services?
Reimbursement from your insurance carrier will be reflected on your statement. Some carriers send "explanation of benefits" explaining how the medical claim was processed:
• Information on what was paid
• Any non-covered, deductible, or denied amounts
• The balance owed by you
Why didn't my insurance carrier pay for the services?
Contact your insurance carrier directly for an explanation of how your claim was processed or denied.
Billing/Insurance/Payments
Insurance
Please inform our appointment secretary of your health insurance coverage at the time you schedule your appointment.
Payment
You are responsible for payment at the time of service, copays/deductibles. We accept cash, checks, and all major credit cards.
Accepted insurance plans
• United Healthcare
• Blue Cross Blue Shield of NC
• Cigna
• Aetna
• Medcost
• Tricare
If you have questions about your insurance or account, please contact the office between the hours of 8:00 am to 5:00 pm at the following number: 910-763-2476, ext. 205
